Server and Workstation

1. Orion and Windows 7 Display Settings

   If you experience a problem seeing all of the fields on an Orion window and re-sizing the window does not resolve the issue, your Windows Display Settings

2. User Unable to Open Orion – Error Message Contains Access Violation Read Of Address 00000008

   If a User is unable to open Orion and they receive an error similar to “Access violation at address 04D711AB in module ‘OrionDesktop.exe’. Read of address

3. How to Access Orion as Another User

   If you have access to the command line switch, you can click on the START Button and type Run in the Search/Command line box. Type in the

4. DSN not found or Pervasive License Count Reached

   At times the maximum number of users who attempt to access the database can be reached. If so, you may get a message that indicates that you have too many

5. Orion Windows/Managers Appear Not to Open

   If you can’t find or see an Orion window after you have opened it, go to your system tray, right click, and click the Cascade All Forms option. This will bring

6. Orion Updates with Current Version

   Send an email to: support@orionlaw.com and/or give us a call at 1-800-305-5867 requesting an update for your current version of Orion. At that time we will work

7. What Version of Orion Am I Running?

   To determine the version of Orion you are running, open the Orion Desktop. Once you have the Desktop open, choose Help, About from the Menu. The following

8. EDI Billing – Database Not Found

   If you get an error message when opening Orion EDI that references a file or database not found, you can try the following:

9. Windows 8 Compatibility

   Orion Law Management Systems, Inc. has successfully tested and verified that Orion 4.5 software and Pervasive 11 products run on the Windows 8 operating

10. Preparation and Installation of iOrion

    Preparation and Installation of iOrion Installing iOrion for your firm is a fairly easy process but requires a little planning. While most of the

11. Orion Server Migration

    Moving Orion to a different server is a fairly easy process, although it does require coordination between the firm and Orion. Labor from Orion is necessary

12. Tech Tip – Pervasive Licenses Expired Message

    Pervasive PSQL 11 has introduced anti-piracy security features which detect when the environment may have changed on your server. Pervasive will, if it detects

13. User Unable to Enter Orion – Network Login ID Not Found

    If a user gets an error similar to the one shown below when attempting to enter Orion, the problem is a missing or incorrect Network Login ID in their Orion User record.

14. EDI Error – EDI Must Be On Same Database

    Error picture below. This may happen if the User got a new computer or after changing Orion servers. This is a local setting so the following steps need

15. DSN NOT Found Name OrionData

    Note if you can’t get to the FILE / DATABASE option in the regular Orion program and make sure the database says OrionData (or the appropriate database

16. Virtualizing Pervasive Database Servers

    Orion can be installed in a virtualization environment. This is an excellent choice for many firms. However, careful planning should be done before deploying

17. Short-Cut Keys Not Working on new Workstation

    The Orion shortcut keys are assigned to a User in User Setup. Go to File Maintenance Manager and choose TOOLS, Manage Users. Locate and open

18. Error OrionDataDLL.dll

    The most likely cause of this error is an invalid registry entry.

19. Importing Client-Matter Data from Other Law Firm Accounting Systems

    Our support staff is often asked whether we can import data from another accounting system into their live Orion Financial Management database. This

20. Changing Location of OrionDesktop Shortcut During Install

    With the recent pervasive 11 upgrades, we have been putting the install file (installorion.vbs) in the orion\custominstall folder. Browse to there

21. Updating Registry Entry During Orion Install

    For a full install on the workstation, orioninstall.vbs in the custominstall folder needs to be run. In this file near the bottom it calls on orion.bat which imports

22. Create Shortcuts for Admin and EDI Programs

    To create shortcuts you need to right click on your desktop and go to new. After that go to shortcut.

23. Cloud Security with Orion

    Many law firms today are moving rapidly to the “Cloud”, by putting their foundational systems such as billing, practice and document management into

24. Status 94 when performing action

    The main cause for Status 94 error message is related to permissions.

25. Status 77 when performing an action in Orion

    Status 77 is caused by a delay in transmission to the server, usually this occurs because of network or hard drive problems at the server itself. To further

26. Windows 7 Compatibility Statement

    See attached doucment for Windows 7 Compatibility Statement.

27. Orion System Requirements

    See the attached doucment for the minimum and recommended hardware/software requirements (server and workstation) in order to run Orion on your system.

28. How to use Orions Office Productivity Pack (OPP)

    Document is attached.

29. Changing Size of Icons in Orion Sidebar

    The only option for the size of icons is within the Desktop – Large Icons versus Small icons. Right click in the Side Bar and choose the Large Icons

30. Pin Orion to Taskbar on Windows 7

    Windows will not give you the option to pin a program that originates on the network so you need to do the following steps to get it there.

31. How to Have Orion Open Automatically When the Computer Starts Up

    To have Orion open when the computer starts up you’ll need to place a shortcut in the Windows Startup folder. To do this on Windows 7 left click on the

32. Orion Crashing for One User

    This could certainly be a variety of issues but the error most seen related to it is: “Persistent Error: Unable to Retrieve

33. w3dbav80.dll is Missing Error

    Make sure Pervasive is installed if you are getting this error. The install process had not been run on the workstation when we were getting

34. I Do Not Have a Shortcut to Orion EDI Billing on My Workstation

    To create a shortcut (icon) for Orion EDI Billing, right click on your Windows Desktop and choose New, Shortcut. On the first screen that appears, either click

35. Hosted System Requirements

    Orion leverages Cloud computing and desktop virtualization technologies to create an environment where the law firm’s software applications and

36. User Unable to Access Orion Knowledge Base

    Use of the Orion Knowledge Base requires access to Port 8080. If the User is unable to get through to the Knowledge Base their IT will need to

37. Opening User Guide in Internet Explorer

    Use Internet Explorer to open the guide by going to http://help.orionlaw.com. It is a fairly large file so it has been broken

38. Server Planning and Installation Guide

    You may also click on the attachment to this document to view the PDF formated one.

39. Install Telnet on Windows 7 and Windows Server 2008

    On Windows Server 2008, you can use the Role Management tool to install optional components.

40. Orion Hosting Requirements and Installation

    Orion supports several connection methods. The Web Application (Method 1) is the preferred method of connection for everyday use. You may also configure

41. Unable to Access Orion Manuals

    This is typically due to browser security settings. Attached is a zip file that contains a PDF version of the manuals. Unzip the contents of the file to a directory

42. DRM.DLL is Missing from your Computer

    If you are using Pervasive 11 and get that error after an install reboot the workstation and try to open Orion. If you still get that message after a

43. Error – Property not Found

    Logs report the error as Access Violation at address 04BFFE28 in module Oriondesktop.exe. Read of address 00000054. The property not found

44. Stopping the Orion Application Server Service

    1. Open the Exchange Sync Config using the windows button and programs, press edit and on the first tab uncheck “Enabled” for all configurations and

45. Updating the Orion Software

    To schedule an update email support@orionlaw.com and they will work with you on scheduling a time. Updates are covered under your maintenance

46. Orion Live Interface Notification – Could Not Find a File to Read In

    This notification means that we could not find a file to import your 3rd party cost recovery vendor expenses (for example

47. Shortcuts to Modules Keep Disappearing On Sidebar

    The sidebar settings are stored in the registry. Once they are added you shouldn’t have to add again. Something must be clearing out those

48. Setting up the Orion Summary Compiler to run automatically

    The Orion Summary Compiler should be set up to run as a scheduled task on the Orion Server. Create a scheduled task to run the compiler (typically early in

49. Manually Running the Summary Compiler

    You may run the Orion Summary Compiler from your workstation by browsing to the \orion\orwin folder and running orionsummarycompiler.exe. Choose the

50. Orion Administration Shortcut is Missing

    You should be be able to go to the Orwin folder on your computer and find the OrionAdmin.exe program. Highlight it and right click on

51. User Unable to Run Orion Administration

    Even though you have given the User rights to features in the Orion Administration program, you must still create a shortcut on their Windows Desktop in order

52. The remote session was disconnected because the license store creation failed with access denied

    This is ultimately caused by Windows Security. Windows by default comes installed in a minimal mode, which only create registry key and system files if

53. Error Emailing from Orion with Office 2013

    This is caused by one of two issues. The first is that Microsoft Office 64-bit is installed. Currently, only Office 32 bit is supported. There is

54. Unable to locate the Orion reporting module

    The user’s shortcut to OrionDesktop.exe is pointing to the wrong location. Create a new shortcut on the indviduals desktop to

55. Orion EDI – Unable to save orions.ini

    OrionEDI uses the orions.ini file to map the database and directory information. This file is stored in %appdata%\shared\Orion directory. If this path does not

56. Hosted Orion – How do I export to Excel

    Hosted Orion users can export to Excel just like any on premise users, however, there is a step in between. Per Microsoft’s licensing, we cannot provide

57. Orion Not Recognizing Windows Default Printer

    The Windows default printer setting is held in multiple places in your Registry and the info Orion is reading has not been updated with the new default printer.