This notification means that we could not find a file to import your 3rd party cost recovery vendor expenses (for example Equitrac, Copitrak, Nqueue).

Browse to your O: drive and go to the Orion folder. Whoever your provider is we will most likely have a folder there for them. Copitraks folder may be called Control here. This is where we expect to see a transact.txt most likely. If you sort by date modified you should see some backup files of the file we import. It will have a datestamp at the end of it and a .sav for the extension.

Whatever the beginning of that filename starts with is what we are looking for. For example if you see a transact.txt2014-08-25_080909.sav we import a transact.txt every night. If you don’t see a transact.txt in that folder that is why the notification popped up. Look to see when the last backup was and that is how long its been since we’ve seen a file in there to import.

Contact your vendor to ask them to look at why a file is not being output.

Note: It is not uncommon to get this message on Monday morning or after holidays. If no one was working there may not be any transactions for them to output for us.