Fee Cost Recovery Not Working

This document is designed to address the most common issues causing uploads through Fee Cost Recovery Module to fail.  If you are not familiar with Orion’s Fee Cost Recovery, we recommend you read the article called “Implementing Orion’s Fee Cost Recovery” in our Knowledge Base.  It will familiarize you with the system and provide some guidelines with working with the program. 

The most common issue with Fee Cost Recovery not uploading is a problem with password issues.  Orion runs as a scheduled task in Windows under the Orion user account.  If the Orion user account password changes, the scheduled task will be unable to run properly. This password should be reset and confirmed with Orion so that we have the accurate password on file with your firm.  You cannot simply change the user for the scheduled task.  Orion performs and validates the login user to confirm permissions to the Orion database.

You can also find out valuable information by viewing the scheduled tasks on the Orion server.  The view displays the last results and may include an error message that can reveal why something is wrong. Many times the issue is related to the server performing the scheduled job and contacting Orion support to troubleshoot can result in a billable support fee when the issue should be resolved by the firm’s local IT provider.  If the problem was due to a scheduled outage, such as a server reboot during the scheduled time, perhaps you just need to right click on the job and run it manually.

You can also find out more information about a job by right clicking on the scheduled task and selecting Properties.  The information here may be relevant to the solving the issue.

You may also find some information about a given job directly from Orion.  You can launch OrionLiveInterface.exe from the …\orion\orwin folder.  From here you may choose Log as below.

Finally, you want to check the actual parameters of the job that you are importing.  Orion is a database and requires exact formatting for successful importing.  An invalid character in one line can destroy other lines in the import process, so you have to be careful to evaluate all lines in the importing file.  The generic syntax for most jobs can be reviewed in “Implementing Orion’s Fee Cost Recovery” document.

 After you have confirmed the above and cannot find any reasons for the job to continue to fail, please email support@orionlaw.com or call 800.305.5867 and open a support ticket.