Orion stores each Invoice with a line for Total Current Charges, Prior Balance, Payments, Credits, Writeoffs and an Amount Due. If you reverse a PMT on an Invoice that has already been generated and there are subsequent Invoices that have been generated, if you go to do a reprint of those subsequent invoices, they will most likely not present the correct current prior balances because the subsequent Invoices will maintain the integrity of the original Invoice and thus the prior balance on those invoice reprints will not match the current ledger.
This may or may not be an issue depending on if you send out copies of all the reprints. If you do, you may need to send them with a note of explanation that you adjusted/reversed a payment on an Invoice and that affected the ledger going forward from that point. You need to be aware that if you send out a set of invoice reprints and have done a payment reversal on one of the “earlier” ones, the prior balances may not match up in the sequence correctly.
See the example below where on Invoice #98100813 the $15.00 payment has been reversed (showing in the screenshot on the left). This “new amount due” is NOT reflected as the Prior balance on the reprint of Invoice #98100814. Invoice #98100814 is unchanged and maintains the integrity/amounts of the “original” Invoice that was generated.
The “proper” way to reflect correct prior balances on all Invoices (if that is needed) is to unpost/void Invoices and then recreate and reapply payments.
Orion does give you the ability to reverse a PMT on an Invoice that is “further back ” in time on the ledger. You just need to be aware of the effect of doing this in terms of sending out reprints.
Orion does not allow for “partial adjustments” or partial reversals of payments on Invoices and does not “show” the actual detail of reversals of PMTs typically on invoice formats. If you do a reversal of PMT on an Invoice it will take the PMT off the Invoice if you reprint it. In order to “see” the reversal detail you would need to run the Client-Matter Accounts Receivable Ledger Report and ask for it to include reversed transactions.
